Mentor Achieves Certification to the Coveted ISO 9001 Quality Standard

Mentor has successfully achieved registration to the internationally recognised internal quality management standard ISO 9001:2000 (ISO 9000).

This independent assessment was conducted by the British Accreditation Bureau, the UK’s leading Certification Body and demonstrates Mentors commitment to customer service and quality.  Mentor has now earned the right to display the coveted British Accreditation Bureau ‘Quality Shield’ and ISO 9000 logo to demonstrate its conformity to the standard.

ISO 9001:2000 was introduced in December 2000 and is recognised worldwide. It requires organisations to demonstrate that they have a quality management system to ensure consistency and continuous improvement; leading to higher levels of performance and customer satisfaction.

Mentor’s Managing Director Richard Shore said, “We are particularly pleased to have achieved ISO 9000 certification as it underlines our commitment to our customers and our focus on quality.  Not many customers get to see their suppliers’ ‘back-office’ activities.  This recognition demonstrates we can provide a quality solution from quotation to delivery.”

The benefits of registration to the ISO 9000 standard include:-

• Streamlining an organisation’s procedures.
• Bringing consistency to an organisation’s service delivery.
• Improving an organisation’s management practices.
• Enhanced status.
• Competitive advantage.
• Lower insurance premiums.

Mentor is the UK’s leading provider of operator training and associated services for all types of materials handling, workplace transport and plant equipment. The Mentor team comprises of over 165 training professionals and support staff who provide nationwide support to Mentors vast catalogue of courses for all types of fork lift trucks, cranes, access platforms and heavy plant.

Established for over 20 years, Mentor’s experience, size and structure ensures customers receive the most professional, efficient and cost effective training solutions anywhere in the UK regardless of their company size.